Service

Mailwaukee Mailing & Shipping does more than just sell you equipment; we also provide factory trained service professionals who install, configure, maintain, and train you on your equipment.

Our Service Department is available Monday - Friday from 8:00am to 5:00pm.
Please call 262-432-2200 for an available Customer Service Representative.

All customer service calls are answered locally in our Brookfield facility. We believe it benefits the customer not to utilize an automated phone directory that forces callers to press multiple numbers to reach the right operator. Your call goes directly to the Service Department so that we can assist you as quickly as possible.

NOTE: When calling, please have the 5 digit MAILwaukee Equipment ID (or model and serial number of the product) ready to give to the Customer Service Representative.

At MAILwaukee Mailing, we are committed providing the best customer service possible to our customers. That’s why we’re asking for your feedback about your recent experience with us. Please take just few moments to answer a few quick questions, so that we may continue to meet your highest expectations. Customer Satisfaction Survey

Thank you for spending your valuable time giving us this important information to help us maintain your complete satisfaction.

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If you do not have RCP - Click here to view our mailing with instructions on ordering

Hasler Rate Change Protection Agreement Form

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If you have Online Services, SP10 or Total Protection - You can now download your January 2010 USPS rates!

The process is simple.  You will need to connect your mailing machine to a phone line or LAN (IS/IM) and download the rates by going to the ONLINE SERVICES menu on their mailing machine and placing a GENERIC CALL to our server.  The download will take three minutes. 

Keep in mind that we expect a heavy volume of connecting mailing machines in the final weeks of December.  We recommend that you download the updated rates prior to the holidays. 

After download, the mailing machine will automatically switch to the new rates at 12:01 a.m. on January 4, 2010 – the day the new rates take effect.

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Here are more detailed instructions for downloading your rates based on what mailing machine model you have:

IM330 OR IM350, IM420 OR IM440, IM460, IM480, WJ150 with online services

WJ185, WJ220 or WJ250 with online services.

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Instructions for loading your rates from a Rate Card:

WJ20, WJ60 or WJ90, WJ65, WJ95 or WJ110, WJ135 or WJ180, WJ150, WJ185, WJ220 or WJ250

Your default stamp value should be set to .44

How to change the Default Stamp Value in WJ60, WJ65, WJ90, WJ95, WJ110.

Should you have any technical or administrative questions concerning the 2009 USPS rate change, you can: 

• Visit www.haslerinc.com/rate for updated rate change developments.
• Visit our Knowledge Base Library at www.haslerinc.com/customers/custarea/kb.aspx for information related to your Hasler mailing system.
• Contact Hasler’s Customer CARE department at 1.800.446.6027, Monday through Friday 8:30 a.m. to 7:00 p.m. (EST).
• Place a service call with MAILwaukee Mailing & Shipping at 262-432-2200.